When you visit The Mitten Quilt Co. website, place an order, create an account, contact us, or interact with our online store, we collect certain information needed to run our business, process purchases, provide customer support, and improve your shopping experience.
In this Privacy Policy, “Personal Information” means information that can identify you as an individual, either directly or indirectly.
Device Information
Purpose of collection:
We collect device information to help the website load properly, maintain website security, understand how customers use the site, improve the shopping experience, and review website performance.
Source of collection:
This information may be collected automatically when you access our website through cookies, log files, pixels, tags, analytics tools, or similar technology.
Disclosure for a business purpose:
Shared with our website, store, inventory, customer management, analytics, and business service providers, including LikeSew, as needed to operate and improve our website.
Personal Information collected may include:
Web browser type and version
IP address
Time zone
Cookie information
Pages, products, or collections you view
Search terms used on the site
Referring website or link
How you interact with the website
Order Information
Purpose of collection:
We collect order information to process your purchase, accept payment, prepare and ship your order, provide order confirmations, send invoices or receipts, communicate with you about your order, screen for possible fraud or risk, manage customer accounts, and provide the products or services you purchased.
We may also use this information to send updates, discounts, rewards, product information, or marketing messages when allowed by law and based on your communication preferences.
Source of collection:
This information is collected directly from you when you place an order, create an account, sign up for updates, contact us, or purchase through our website.
Disclosure for a business purpose:
Shared with our website, store, inventory, customer management, payment processing, shipping, email, and business service providers, including LikeSew and Rain, as needed to operate our business, process orders, accept payments, provide customer support, and fulfill purchases.
Personal Information collected may include:
Name
Billing address
Shipping address
Email address
Phone number
Order details
Customer account information
Payment information
Purchase history
Discount, reward, or gift card activity
Shipping and tracking information
Payment details may be processed by our payment processor. We do not intentionally store full credit card numbers on our website outside of the payment processing tools used to complete your transaction.
Payment Information
Purpose of collection:
We collect payment information to complete purchases, process approved refunds when applicable, confirm payment status, and help prevent fraud or unauthorized transactions.
Source of collection:
Payment information is provided by you at checkout, when paying an invoice, or when paying an order balance.
Disclosure for a business purpose:
Shared with our payment processor, including Rain, and any payment-related service providers needed to complete the transaction.
Personal Information collected may include:
Name on payment method
Billing address
Payment method details
Transaction details
Payment confirmation information
For your protection, full payment card numbers are handled through the payment processor and are not intentionally stored by The Mitten Quilt Co.
Customer Account and Loyalty Information
Purpose of collection:
We collect customer account and loyalty information to manage your account, track order history, support rewards or discounts, improve customer service, and provide a smoother shopping experience.
Source of collection:
This information is collected when you create an account, place an order, participate in rewards, use a gift card, contact us, or interact with our store.
Disclosure for a business purpose:
Shared with our website, store, inventory, customer management, payment processing, shipping, email, and business service providers, including LikeSew, as needed to operate customer accounts and store services.
Personal Information collected may include:
Name
Email address
Phone number
Shipping and billing address
Order history
Rewards activity
Gift card activity
Store credit or account notes
Customer communication history
Customer Support Information
Purpose of collection:
We collect customer support information to respond to questions, help with orders, review shipping issues, handle product concerns, provide quotes, and assist with services such as longarm quilting, classes, events, or retreat registration.
Source of collection:
This information is collected directly from you when you contact us through the website, email, social media, phone, order notes, forms, or other communication methods.
Disclosure for a business purpose:
Shared with our website, store, inventory, customer management, payment processing, shipping, email, and business service providers as needed to answer your question, complete your order, provide customer support, or resolve an issue.
Personal Information collected may include:
Name
Email address
Phone number
Order number
Shipping information
Details you provide in your message
Photos, files, or project details you choose to send
Communication history
Marketing and Communication Information
Purpose of collection:
We collect marketing and communication information to send updates, newsletters, sale announcements, product information, event reminders, class details, retreat updates, or other messages related to The Mitten Quilt Co.
Source of collection:
This information is collected when you sign up for emails, make a purchase, create an account, register for an event or class, join a list, or choose to receive updates from us.
Disclosure for a business purpose:
Shared with our website, store, inventory, customer management, email, marketing, and business service providers as needed to send messages and manage customer preferences.
Personal Information collected may include:
Name
Email address
Phone number, if provided
Communication preferences
Purchase history
Event, class, or retreat registration details
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
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