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Privacy Policy


Privacy Policy
This Privacy Policy describes how themittenquiltco.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


Terms & Conditions


**Order Processing and Shipping**
Orders are processed in the order they are received.

**Processing Time**:
-During the regular season, orders are processed within **up to 5 business days**.

-During major holidays, please allow **up to 10 business days** for processing due to higher order volumes.

Once fabric has been cut, the order is considered final, and it cannot be canceled or modified after being processed and shipped.


**No Refunds Policy**
We are unable to offer refunds or exchanges once fabric has been cut and shipped. Please ensure that you carefully review your order before completing your purchase. - If you notice any discrepancies in your order after receiving it, please contact us immediately, and we will work to resolve any issues where possible.

**Shipping**
All orders will be shipped to the address provided during checkout. It is the customer’s responsibility to ensure that all shipping details are accurate. - Shipping costs will be calculated at checkout and added to the total of your order. - We are not responsible for delays or errors caused by the shipping carrier.

**Product Descriptions**
We strive to ensure that all product descriptions and images are as accurate as possible. However, due to differences in computer monitors and fabric batches, colors may vary slightly.

**Legal Disclaimer**
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is the customer’s responsibility to review them before placing an order.


Contact


Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@themittenquiltco.com.




Collecting Personal Information


Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. 
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers Visa, MasterCard, PayPal), email address, and phone number.
  • Customer support information
    • Purpose of collection: to provide customer support.
    • Source of collection: Online store only
    • Disclosure for a business purpose: to provide customer support.
    • Personal Information collected: to provide customer support.
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you



Minors


Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.




Using Personal Information


Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.




Lawful basis


Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.



Retention


Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.




Your rights


GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.




Do Not Track


Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.




Changes


Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.




Complaints


Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

Last updated: 10/01/2024